Plans
Does Lingohub provide a trial period? What is included?
Yes, Lingohub provides a 14-day trial period. Try out all features and understand how the system works. No credit card is required! If you need more help, don’t hesitate to contact us and book a demo.
Does Lingohub provide a free plan?
Yes, you can use a free plan if you an the open-source project.
Can I switch the pricing plan?
Of course! You will be charged for the current plan when you upgrade your subscription plan during your current billing cycle until the day you switch. The new plan will be charged from the day of the switch until your billing cycle ends. When you downgrade the plan for the next billing cycle, you will pay the difference between the amount you left from the last subscription and the cost of the new subscription plan.
I need more text segments. How can I increase the segment limit?
You can increase a segment limit by using our Add-ons. Please find the actual cost at the pricing page.
Are there any price differences between monthly and yearly payments?
Yes, if you pay yearly, you will have only one invoice and the discount at the rate of 1 month. Pay for 11 months and get the Lingohub for 12.
Lingohub project
What can I localize with Lingohub?
You can localize any software, including mobile or web applications, games, websites, help centers, documents. Lingohub supports a list of file formats - .csv, .docx, Figma projects, etc.
How many languages can I add to the project?
Lingohub supports the ISO Standard so all recognized languages and dialects are available. You can add as many languages to the project as you need.
How many words can I translate?
Depends on the plan, but Lingohub is focused on segments rather than words. For instance, the Starter plan - has 5,000 segments, and the Business plan contains 250,000 included segments. But, we at Lingohub provide as much flexibility as possible, so in case you need the additional ones, you can buy extra via add-ons.
How many translators can I add to the project?
The number of users (including translators) is based on your plan. The Business and Enterprise plans support an unlimited number of users.
Is my project data safe?
Lingohub is compliant with the GDPR. If you need a DPA (Data Processing Agreement), please message us at support@lingohub.com. We are storing all data in the EU. Our files and data are hosted on Amazon Web Services within the Ireland region. If we have a sub-processor that is processing not in the EU (Intercom), we ensure through an EU-US Privacy Shield and a DPA with them to have an adequate security standard.
Does Lingohub provide support for customers?
Yes! For all our users, we provide standard customer support. The premium support requires Enterprise pricing plan.
Integration and supported files
Which repositories and apps does Lingohub support?
Lingohub supports Github, Gitlab, Bitbucket, Figma, Microsoft Azure DevOps, and Zendesk integrations - the full list you can find inside the integrations page. In case you need something special - get in touch with us.
I need something special. Can you provide the integration I need?
Yes. If you can’t find the needed integration, contact us, and we will find the solution. Also we support the special file syntax (custom files).
Which file formats does Lingohub support?
Lingohub supports Docx, IDML, XML, CSV, TXT, and many more. We support over 30 different file formats.
Does Lingohub support branching?
Yes! You can synchronize your projects with repositories to push the changes directly to the GIT branches or create a pull request.
Translation ordering
Can you help with urgent translations?
Yes, Lingohub provides professional translation for customers. You can independently order the text translation inside the application.
How much does it cost to order a translation from Lingohub?
The price is based on the language pairs you are interested in. The process is transparent, and you will see the final cost in the order creation process.
How many languages can you translate?
Lingohub provides translators for more than 40 languages - including Serbian, Turkish, Ukrainian, Finnish, Chinese with dialects, and many more.
I am already using another TMS system. Can you help me with migration?
Yes, Lingohub suggests a special offer. You can experience Lingohub for up to 12 months for free. Also, the Lingohub team provides support for migration.
Team management
Does Lingohub provide any restriction features?
Yes! You can assign roles and provide specific permissions for each. Provide individual permissions and accesses (for languages, backups, import, export, and more). Ensure security and protect project data.
How can I manage the localization progress?
Lingohub provides a list of features for this task. First of all, you will see all urgent information inside the dashboard. Then you have the text edits category with the information about all changes inside projects. Also, Lingohub has labels, statuses, segment history, Audit, and API logs. Rest assured, you can easily control everything.
Maybe something more?
Of course. Create and manage transactions for your translators’ team. Learn more about how to do this <a href=“https://help.lingohub.com/en/articles/6684126-what-can-i-do-with-transactions” rel=“nofollow” target=“_blank”> here</a>. With Lingohub you can control the entire localization process in a single interface.
Payments
What payment methods do you accept?
Lingohub accepts billings via Visa, Mastercard, and American Express cards. You can add and manage your billing information and payment method and retrieve your invoices inside the application. For the Business plan and above we provide SEPA billing.
How can I cancel my subscription?
You can cancel your subscription by deleting your organization. Please be aware that deleting an organization is irreversible, and you will lose all projects, data, and billing information.
Pricing
Is the LingoHub Free plan really free?
Yes! The LingoHub Free plan is free forever. No credit card required. No strings attached.
What is included in the free 14-day trial period of LingoHub?
Yes! The LingoHub Free plan is free forever. No credit card required. No strings attached.